Frequently Asked Questions

Orders

How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. We accept all major payment methods for a smooth and secure experience.

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us at support@nordox.com as soon as possible.

How will I know my order was confirmed?
You will receive an order confirmation email immediately after your purchase.

Shipping

How long does shipping take?
Standard shipping takes 5–8 business days. Expedited (2–3 days) and Overnight options are also available at checkout.

Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50.

Can I track my order?
Yes. Once your order ships, you will receive a tracking number via email.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.

How do I start a return?
Email us at support@nordox.com with your order number and reason for return. We will guide you through the process.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive the returned item.

Payments

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Shop Pay, and more.

Is my payment information secure?
Absolutely. Our store uses SSL encryption and secure payment gateways to protect your information.

Products

Are your products covered by a warranty?
Warranty terms vary by product. Please check the individual product page or contact us for details.

Still have questions?
Reach out to us at support@nordox.com — we're happy to help!